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According to the 28th annual J.D. Power and Associates Customer Service Index, car dealerships rose in customer satisfaction so far this year, due mostly to an increased satisfaction with repair work. Overall, two-thirds of the 37 brands ranked experienced gains in customer satisfaction. Dealer service overall increased to 882 on a 1,000-point scale, with Jaguar ranking highest in customer satisfaction for the second year in a row followed by Cadillac and Buick. Top ten brands below the jump. 10.) Honda 9.) BMW 8.) Infiniti 7.) Acura 6.) Mercury 5.) Lincoln 4.) Lexus 3.) Buick 2.) Cadillac 1.) Jaguar Jalopnik Snap Judgement: In this less-than-profitable auto market, dealerships are working harder to maintain ties with customers by offering a better service department experience. Makes sense to us. Full press release below: Overall Satisfaction with Dealer Service Increases WESTLAKE VILLAGE, Calif.: 17 July 2008 — Overall customer satisfaction with dealer service improves considerably...
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